Terms & Conditions

Welcome to 24hrs Taxis Dartford. By using our services, you agree to the following terms and conditions. Please read them carefully before booking.

1. Bookings

• All bookings must be made via our official channels: website, phone, or email.

• Passengers are responsible for providing accurate details, including pickup time, address, and contact number.

• Pre-booked journeys are only confirmed once a booking reference is provided.

2. Fares and Payments

• Prices quoted at the time of booking are fixed unless the journey details are altered.

• Extra charges may apply for additional stops, waiting time, tolls, or unscheduled detours.

• Payment can be made via cash, card, or online methods. All fares must be paid in full at the end of the journey unless pre-paid.

3. Cancellation Policy

• Cancellations must be made at least 2 hours prior to the scheduled pickup to avoid charges.

• Late cancellations may be subject to a minimum fee.

• No-shows without notice will be charged the full fare.

4. Passenger Responsibilities

• Passengers must be ready at the agreed pickup time.

• Seat belts must be worn at all times.

• Smoking, alcohol consumption, or illegal substances are strictly prohibited inside the vehicle.

• Any damage to the vehicle caused by the passenger will be charged accordingly.

5. Luggage

• Passengers are responsible for their personal belongings. 24hrs Taxis Dartford will not be held liable for any lost or damaged items.

• Please inform us in advance if you have large or excess luggage.

6. Waiting Time

• A standard grace period of 10 minutes is allowed. After that, waiting time charges may apply.

• For airport pickups, waiting time is free for the first 30 minutes after landing. Charges apply thereafter.

7. Delays and Liability

• While we strive for punctuality, we are not liable for delays caused by traffic, weather, or unforeseen circumstances.

• We do not accept responsibility for missed flights, trains, or appointments due to delays beyond our control.

8. Wheelchair and Accessibility

• Wheelchair-accessible vehicles must be requested at the time of booking.

• We aim to make your journey as comfortable and inclusive as possible.

9. Changes to Terms

• 24hrs Taxis Dartford reserves the right to amend these terms at any time. It is the customer’s responsibility to review them periodically.

10. Contact Us

If you have any questions or concerns regarding these terms, please contact:

📧 Email: info@24hrstaxisdartford.co.uk
📞 Phone: 020 3813 0039
🌐 Website: www.24hrstaxisdartford.co.uk

Thank you for choosing 24hrs Taxis Dartford. We look forward to serving you safely and professionally.